Frequently Asked Questions

Shipping Policy


Delivery to any address in Greece via Elta Courier with on a flat rate of 5€. Most in-stock items are shipped within 2 days and will arrive within 2-4 business days. However occasionally due to situations beyond our control some orders may take longer.

Is there a way to change or cancel my order after the confirmation?

From the time of the order confirmation, you have 30 minutes to cancel or change the details of your order. All you have to do is send us an email at [email protected] with the order number on the subject, let us know of the cancellation or the changes you want to make, and we’ll be on top of it!

Please keep in mind, that you can add or remove specific products and you can change the billing address, delivery address, or personal info.

I am missing an item from my order. What do I do?

This is a rare occurrence, but if you receive your order and find out that an item is missing, please contact us at the earliest possible through email at [email protected]. Please make sure to mention your order number, as well as the item’s name and product code. We will resolve the issue before you know it!

Can I get a refund to cover the price difference if the items’ prices have changed since I ordered them?

Unfortunately, we cannot cover the difference in the price changes with refunds. Prices of products may vary on sales, and other promotional campaigns, but upon finalizing your order, we are not able to give you any more discount than the one you have received in your basket. You can see all the relevant details in

My order hasn’t arrived yet. What do I do?

Don’t worry! Upon confirming your order, you will receive a shipping confirmation mail with a tracking number. You can then use this tracking number to track the parcel and check its status.

If the package has exceeded its estimated arrival time, please contact us at [email protected]. So, we can help you find your parcel.

Please note that during high-volume periods, such as during the annual sales or the Black Friday sale, orders may take longer to get prepared and shipped than usual.

I have received a faulty item. What do I do?

No worries! Simply email us at [email protected] about the faulty item you received, including the product name and code, and some photos showing what is wrong with the product. Upon confirming that the product is indeed faulty or not the one you ordered, we will send you the correct one(s) without extra charge for the delivery.

How do I pay for my order?

Currently, our shop only allows for online payment. All can be paid via credit card or bank transfer. Once you make your payment, we will issue a confirmation, and send it to you via email.

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