Shipping Policy
Greece
Delivery to any address in Greece via Elta Courier with on a flat rate of 5€. Most in-stock items are shipped within 2 days and will arrive within 2-4 business days. However occasionally due to situations beyond our control some orders may take longer.
International Shipping
Delivery to any address worldwide via DHL with rates depending on the country of destination. Most in-stock items are shipped within 2 days and will arrive within 3-10 business days, depending on the country of destination. However occasionally due to situations beyond our control – such us custom clearance and controls – may take longer.
Please note that the shipping fees can be calculated during check out of your order. Customs and taxes for countries outside EU region burden the client.
Is there a way to change or cancel my order after the confirmation?
From the time of the order confirmation, you have 30 minutes to cancel or change the details of your order. All you have to do is send us an email at [email protected] with the order number on the subject, let us know of the cancellation or the changes you want to make, and we’ll be on top of it!
Please keep in mind, that you can add or remove specific products and you can change the billing address, delivery address, or personal info.
I am missing an item from my order. What do I do?
This is a rare occurrence, but if you receive your order and find out that an item is missing, please contact us at the earliest possible through email at [email protected]. Please make sure to mention your order number, as well as the item’s name and product code. We will resolve the issue before you know it!
Can I get a refund to cover the price difference if the items’ prices have changed since I ordered them?
Unfortunately, we cannot cover the difference in the price changes with refunds. Prices of products may vary on sales, and other promotional campaigns, but upon finalizing your order, we are not able to give you any more discount than the one you have received in your basket. You can see all the relevant details in myormos.com/termsofuse.
My order hasn’t arrived yet. What do I do?
Don’t worry! Upon confirming your order, you will receive a shipping confirmation mail with a tracking number. You can then use this tracking number to track the parcel and check its status.
If the package has exceeded its estimated arrival time, please contact us at [email protected]. So, we can help you find your parcel.
Please note that during high-volume periods, such as during the annual sales or the Black Friday sale, orders may take longer to get prepared and shipped than usual.
I have received a faulty item. What do I do?
No worries! Simply email us at [email protected] about the faulty item you received, including the product name and code, and some photos showing what is wrong with the product. Upon confirming that the product is indeed faulty or not the one you ordered, we will send you the correct one(s) without extra charge for the delivery.
How do I pay for my order?
Currently, our shop only allows for online payment. All can be paid via credit card or bank transfer. Once you make your payment, we will issue a confirmation, and send it to you via email.
Returns:
You can return a product within 14 days of its delivery. Please know that you will be charged with both shipping costs and customs duties (when applicable).
Refund:
After the return of a product, the refund will take place within 14 working days.
Return, Exchange & Refund Policy:
If the product you purchase isn’t exactly what you wanted, you can return it. The return process is simple and straightforward, in order to make your life as easy as possible.
Here are the steps you need to follow:
1. Fill in the return form that is included in your confirmation email. If you can’t find it, just email us at [email protected] and we will send you one to complete in detail. This is where you can apply for a full refund.
2. Pack your products in their original package and return the parcel within 14 business days
from its arrival date.
3. Upon receiving your package, we will review it and proceed with your request. We will then send you a confirmation email to let you know its status. Make sure to check your junk mail so as not to miss it.
Important Note: Please make sure that the product is returned with its tag attached and in the condition you received it. The package must also include your original order receipt or packing slip.
Delivery Cost:
All shipping costs are charged to the customer unless the product proves to be faulty. For customers in Greece, we use Elta Courier, and there is a flat rate of 5.00€.
Please note that shipping costs cannot be refunded.
Return & refund department e-mail:
[email protected]
EXCEPTION NOTE:
Occasionally, sales items might be labeled as non-refundable.
In that case, the return process does not apply.
Return Form
