Return and Refunds

You can return a product within 14 days of its delivery. Please know that you will be charged with both shipping costs and customs duties (when applicable).

After the return of a product, the refund will take place within 14 working days.

Return, Exchange & Refund Policy:
If the product you purchase isn’t exactly what you wanted, you can return it. The return process is simple and straightforward, in order to make your life as easy as possible.

Here are the steps you need to follow:
1. Fill in the return form that is included in your confirmation email. If you can’t find it, just email us at [email protected] and we will send you one to complete in detail. This is where you can apply for a full refund.

2. Pack your products in their original package and return the parcel within 14 business days
from its arrival date.

3. Upon receiving your package, we will review it and proceed with your request. We will then send you a confirmation email to let you know its status. Make sure to check your junk mail so as not to miss it.

Important Note: Please make sure that the product is returned with its tag attached and in the condition you received it. The package must also include your original order receipt or packing slip.

Delivery Cost:
All shipping costs are charged to the customer unless the product proves to be faulty. For customers in Greece, we use Elta Courier, and there is a flat rate of 5.00€.

Please note that shipping costs cannot be refunded.

Return & refund department e-mail:
[email protected]

Occasionally, sales items might be labeled as non-refundable.
In that case, the return process does not apply.